I have a contract to hire opportunity for one of our top tier wealth management clients in Hartford, CT. This will be a Level 1 Technician role and culture fit is everything! Please see the job description below and feel free to reach out to discuss
Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person.
- Escalate complex technical issues to appropriate teams or vendors for resolution.
- Assist with user account management, including password resets and access permissions.
- Monitor IT infrastructure, troubleshoot issues, and resolve problems
- Assist with regular system audits to ensure compliance with company policies and security standards, including pushing updates or Microsoft patches
- Collaborate with team and manager to maintain a comprehensive knowledge base, documentation, and self-service resources for common IT issues, solutions, and troubleshooting procedures, enabling support team and end-users to resolve issues independently.
- Promote the use of self-service tools and resources to empower end-users to troubleshoot and resolve basic IT issues, reducing reliance on help desk support for routine inquiries.
- Stay current with upgrades and new release of supported software
- Create and maintain accurate IT documentation.
- Adhere to company's IT standards for hardware/software, security, request/ticket tracking, source control, and change management.
Requirements
- Associate's Degree in Computer Science or related field and/or 1 year of equivalent work experience is acceptable.
- High level of customer service attributes (professionalism; courteous; willingness to solve issues) talking with C-level employees
- Experience working with Active directory, office 365, and working with ticketing systems
- Experience with IT Help Desk support including business customer calls, logging requests, end user assistance, troubleshooting, and problem resolution.
- Familiar with both Mac and Windows troubleshooting as well as inventory management
- Being able to provide IT infrastructure support including support for PC's, servers, network equipment, telecom equipment, printers, etc.
- A+ Certification is a plus, COMPTIA a plus, or Network +
Lori Sklarski
Senior Technical Recruiter, PRI Technology
Lori.sklarski@pritechnology.com
Direct:(973)-354-2797
Office: 973.732.5454 x27
Cell: 973.432.9968
www.pritechnology.com
www.pritechnology.com
